General Community Questions
What are your office hours?
Our leasing office is open Monday through Friday from 9:00 AM to 6:00 PM and Saturday from 10:00 AM to 5:00 PM. We are closed on Sundays.
Is your apartment community pet friendly?
Yes! Our pet-friendly apartment community welcomes pets and features a dedicated dog park.
What apartment floor plans do you offer?
We offer spacious 1-bedroom, 2-bedroom, and 3-bedroom apartment homes designed to fit a variety of lifestyles.
Where is the community located?
Our apartment community is conveniently located in the desirable Summerwood neighborhood of Houston, Texas.
What makes your community unique?
Residents enjoy a comfortable living environment with thoughtfully designed buildings that do not include patios or exterior stairwells.
Do you offer furnished apartments?
No, we currently do not offer furnished apartment homes.
Is smoking allowed on the property?
No, smoking is prohibited throughout the property.
Leasing & Application Process
How can I schedule an apartment tour?
You can schedule a tour online through our website or by calling our leasing office directly.
What documents are required to apply for an apartment?
Applicants must provide:
- Proof of income
- Valid government-issued ID
- Social Security card
- Pet information submitted through OurPetPolicy (if applicable)
What are the income and credit requirements?
Applicants must demonstrate a combined monthly income of at least 2.5 times the monthly rent. Credit and background screening requirements also apply.
How do I apply for an apartment?
Applications can be submitted quickly and securely through our property website.
Is renters insurance required?
Yes, renters insurance is required for all residents.
How long does the application approval process take?
Most applications are processed within 3 to 5 business days.
Do you offer short-term leases?
Yes, we offer flexible lease terms ranging from 3 to 15 months.
Do you conduct background and credit checks?
Yes, all applicants are subject to background and credit screening.
Pricing, Fees & Deposits
How much is the security deposit?
Security deposits start at $500 and may vary based on application results.
Which utilities are included in rent?
Utilities are not included in the monthly rent.
Which utilities are residents responsible for?
Residents are responsible for water, trash, and pest control services, as well as any other required utility accounts.
When is rent due and what payment methods are accepted?
Rent is due on the first of each month. Residents can pay online through the resident portal or by using approved payment methods, including payment coupons.
Community Amenities & Lifestyle
What amenities do you offer?
Residents enjoy access to:
- 24-hour fitness center
- Sports lounge
- Business center
- Resort-style swimming pool
- Dog park
Are community amenities open 24 hours a day?
The fitness center is available 24 hours a day. Other amenity hours may vary.
Can residents reserve amenity spaces for private events?
No, amenity spaces are not available for private reservations.
Is Wi-Fi available in common areas?
Yes, Wi-Fi is available in community common areas.
Do you offer guest suites for visitors?
No, guest suites are not available at this community.
Is onsite parking available?
Yes, convenient onsite resident parking is available.
Do you have EV charging stations?
No, electric vehicle charging stations are not currently available.
Is bike storage available?
No, dedicated bike storage is not available.
How does package delivery work?
Packages are delivered directly to residents' apartment doors. The community does not accept packages at the leasing office.
Do you host resident events and activities?
Yes, residents can participate in community events and social activities throughout the year.
Pet Policy
Are pets allowed?
Yes, pets are welcome at our pet-friendly Houston apartment community.
Are there breed restrictions?
Yes, breed restrictions apply. Please contact the leasing office for details.
How many pets are allowed per apartment?
Residents may have up to two pets per apartment home.
Are service animals permitted?
Yes, service animals are always welcome in accordance with applicable laws.
What pet amenities do you offer?
Our community features a convenient onsite dog park for residents and their pets.
Is there a pet deposit or monthly pet rent?
Yes, pet deposits and monthly pet rent apply. Please contact the leasing office for current rates and details.
Neighborhood & Location
What neighborhood is your community located in?
Our apartments are located in the highly sought-after Summerwood area of Northeast Houston.
What shopping, dining, and grocery options are nearby?
Residents enjoy convenient access to Westlake Marketplace and a variety of nearby restaurants, shops, and grocery stores.
What schools serve the community?
The property is zoned to:
- Summerwood Elementary School
- Woodcreek Middle School
- Summer Creek High School
What colleges and universities are nearby?
The University of Houston is conveniently located within driving distance of the community.
Is public transportation available nearby?
Yes, Metro public transit options are available near the community.
Resident Resources
How do I pay rent online?
Residents can easily pay rent through the Loft Living Resident Portal.
How do I renew my lease?
Lease renewals can be completed electronically through the resident portal.
How do I submit a maintenance request?
Maintenance requests can be submitted online through the Loft Living Resident Portal.
Is there an online resident portal?
Yes, residents have access to the Loft Living Resident Portal for payments, maintenance requests, and account management.
Do residents receive discounts or rewards?
Yes, residents can enjoy exclusive benefits through the Greystar Rewards program.
Do you offer coworking spaces or services for remote workers?
No, dedicated remote work services or coworking spaces are not currently available.